Privacy Policy
Last updated: October 16, 2026
This Privacy Policy explains how Custom Pool Pros, LLC ("Custom Pool Pros", "we", "us") collects, uses and protects information you provide through our websites, forms, phone calls, emails and text messages. We are committed to protecting your privacy.
Information we collect
- Your name and contact information, such as email address, phone number and mailing address
- Project details you share with us, such as your town, property information, photos and design preferences
- Your communication preferences, including whether you agreed to receive text messages
- Basic website usage information collected through cookies, such as pages visited
How we use your information
- To respond to your inquiry and schedule your design consultation
- To prepare quotes, contracts and project updates
- To send you emails and, if you opted in, text messages related to your project
- To send occasional promotional messages, only if you agreed to receive them
- For internal record keeping and to improve our services and website
Text messaging (SMS)
We send text messages only to people who opt in, for example by checking the SMS consent box on our forms, agreeing on a phone call with our team, or texting us first. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See our SMS Terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes only the text messaging service providers we use to deliver messages on our behalf.
Sharing your information
We do not sell, rent or lease your personal information. We share information only with service providers that help us run our business (for example, our customer management, email and messaging providers), only as needed to provide our services, or when required by law.
Cookies
Our websites use cookies to understand which pages are used and to improve the site. You can accept or decline cookies in your browser settings; declining may limit some website features.
Security
We use reasonable physical, electronic and administrative safeguards to protect the information we collect.
Your choices
You can unsubscribe from emails using the link in any email, opt out of texts by replying STOP, and ask us to update or delete your information by contacting us below.
Links to other websites
Our websites may link to other sites, such as financing partners. We are not responsible for their privacy practices; please review their policies.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last updated.
Contact us
Custom Pool Pros, LLC
953 NJ-33 Suite #1, Freehold, NJ 07728
(732) 866-8667 · custompoolpros.com